|GAI-Tronics - Communications you can depend on|
There may be times when customers need to contact us for advice or assistance once they have received their goods, and as the saying goes "You only find out how good a company is when you need to contact them after the sale..."
GAI-Tronics prides itself on the quality and reliability of its products and systems and this also carries through to our aftercare service where we work hard to ensure the highest level of service - especially when you need us most. The information on this page aims to make your aftercare experience as easy as possible and to ensure that your enquiry is dealt with in an efficient, effective manner.
Use this page:
* Click on a tab to choose a support sector. If you can't find what you're looking for on this page, you are welcome to contact us
Installation & User Guides >
Installation and User Guides are instruction guides that are boxed with the product to enable the customer or installer to complete the task of setting up the product for operation. They are not Technical Manuals that contain detailed information beyond the normal scope for customer installation. If you need a Technical Manual, contact GAI-Tronics [here]
If the information you need is not listed above, please contact GAI-Tronics [here]
Hazardous Area Guide >
Flammability - Hazardous areas are those in which there exists a risk of explosion because flammable atmospheres are likely to be present.
Ingress - Ingress is the term given to the risk of equipment being punctured by solid bodies and from the leaking in of liquids.
GAI-Tronics has over 50 years experience in the design and manufacture of electrical and electronic equipment for hazardous and arduous environments. Our products and systems range is developed to give reliable service throughout the world in the most demanding of environments.
Quick Guide to Degrees of Protection - FLAMMABILITY - UK
Warning: 'Users are advised to refer to BS 5345 Parts 1 and 6 prior to installation of equipment in hazardous areas.
Quick Guide to Degrees of Protection - INGRESS - UK
Certificates & Approvals >
If you need information on approvals for any product that isn't listed, contact GAI-Tronics
If you need a copy of a certificate that is not listed above, please contact GAI-Tronics
VoIP Compatibility >
Emergency / Industrial Telephone Interoperability
GAI-Tronics SIP VoIP telephones have been tested in conjunction with the following equipment:
Manufacturing Lead Times >
From date of order:
Telephones (Forecast stock product only)
This list is correct at the time of this going to print and is subject to change
All other items subject to quotation
Telephones - Maintenance & Extended Warranties >
GAI-Tronics provides a complete service that doesn’t stop once the product is shipped. GAI-Tronics is able to offer various levels of installation and maintenance packages and technical support.
In addition to the standard one year back to base warranty we can offer a selection of upgrades to suit your needs, ranging from a basic ad-hoc call out and repair service to sophisticated remote monitoring based around our SMART range of telephones. As the main provider of ruggedised telephones in the UK GAI-Tronics can provide unrivalled experience and knowledge that only the manufacturer of the product can supply.
* A survey may be taken to assess telephones and maintenance options before acceptance of contract.
Systems - Service Options>
GAI-Tronics offer manufacturers expertise in ensuring that your system is installed and commissioned to provide optimum performance. GAI-Tronics engineers operate on a global basis and are offshore and underground certified.
System Start Up
Back to Base Repairs
Our standard field service, billed on a time and material basis, is provided at the customer's site on demand.
Factory repair, at published prices, provides a quick turn-around time for the repair and refurbishment of existing equipment.
Returns for Repair
If you need to return your item for repair please download the following form - this includes a returns sheet to complete and pack with the item, and a returns label to attach to the outside of the packaging to identify it for repair.
To reduce the turnaround time of your product repair, you can ask for a standard repair price over the telephone. This will enable you to enclose your purchase order with repair returns form for immediate processing when it arrives at our repairs department. Call us on +44 (0)1283 500500 and choose option 3 or use our enquiry form
Note: Goods being returned from outside of the EU for repair should be entered through Customs as Duty Paid, not through the IPR system.
Returns for Credit or Replacement
If you have an item that needs to be returned for credit or replacement, you will need to obtain authorisation from GAI-Tronics to send the goods back for inspection. Credits or replacements will be made following our evaluation of the returned goods. Call us on +44 (0)1283 500500 and choose option 3 or use our enquiry form
Once you have authorisation, please download the following form - this includes a returns sheet to complete and pack with the item, and a returns label to attach to the outside of the packaging to identify it for credit/replacement.
Batteries from GAI-Tronics products may be returned to our Repairs Department for recycling in accordance with the Batteries and Accumulators Directive.
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